Course curriculum

    1. 1.1 Course Cover

    2. 1.2 Welcome to Communication and its Significance

    3. 1.3 Meet Your Instructor: Paul Fields

    4. 1.4 Meet Your Narrator and Course Curriculum Designer

    5. 1.5 Course Outline and BSIS Requirements

    1. 2.1 Communication on the Post

    2. 2.2 Case File: The Message That Never Arrived

    3. 2.3 Knowledge Check

    1. 3.1 The Chain of Contact

    2. 3.2 Escalation Scenarios

    3. 3.3 Contact Escalation Matrix

    4. 3.4 Knowledge Check

    1. 4.1 Radio, Monitors and Post Technology

    2. 4.2 Radio Discipline, Ten Code and Equipment Care

    3. 4.3 Simulation: Live Radio Traffic

    4. 4.4 Radio Procedure Pocket Card

    5. 4.5 Knowledge Check

    1. 5.1 When You Call 911

    2. 5.2 Handover to Fire, EMS and Medical Personnel

    3. 5.3 Simulation: The Emergency Call

    4. 5.4 Knowledge Check

    1. 6.1 Working With Law Enforcement and City Services

    2. 6.2 Crimes, Proceedings and What You Say on Record

    3. 6.3 Incident Communication Log

    4. 6.4 Knowledge Check

About this course

  • Free
  • 33 lessons
  • 0 hours of video content
  • Elevate security effectiveness through our Communication Training. Learn to de-escalate conflicts, collaborate with teams, and relay critical information swiftly. Communication is paramount for safeguarding people and property.