Course curriculum

    1. Copyright Terms

    2. Welcome

    3. About the Course

    4. Learning Objectives

    1. 1.1 Introduction

    2. 1.2 Infrastructure of Communication

    3. 1.3 Communicating via Phones, Cell Phones & Radios

    4. 1.4 Components of a Good Communicator

    5. 1.5 Perceptions vs Intentions

    6. 1.6 Communication Mistakes to Avoid

    7. Module 1 Quiz

    1. 2.1 Barriers to Effective Listening

    2. 2.2 Environment and Disabilities

    3. 2.3 Language and Intelligence

    4. 2.4 Culture & Experience

    5. Module 2 Quiz

    1. 3.1 Emotional Intelligence

    2. 3.2 Emotional Intelligence & Behaviour

    3. 3.3 Emotions and Dispatchers

    4. 3.4 Responding Not Reacting

    5. Module 3 Quiz

    1. 4.1 Managing Your Time

    2. 4.2 Unrealistic Time Expectations

    3. 4.3 People and Process Model

    4. 4.4 Multiple Callers

    5. Module 4 Quiz

    1. 5.1 Situational Awareness

    2. 5.2 Body Language and Escalation

    3. 5.3 Understanding Myths About Mental Illness

    4. Module 5 Quiz

About this course

  • $74.99
  • 68 lessons
  • 0 hours of video content

Discover your potential, starting today

Enroll today